Health & Medical · Eye Care
Eye Care Specialists - Northeastern Eye Institute
703 Rutter Ave, Kingston, Pennsylvania, 18704
Google Maps
Updated: 13 May 2026
Authenticity Score: 78/100
About
Patients generally praise the medical expertise of the doctors, noting thorough exams and successful surgeries. However, the administrative side is a major pain point, with many citing long wait times, poor phone communication, and a cold, factory-like atmosphere. The check-in process via kiosks is often described as impersonal. While the clinical outcomes are solid, the customer service experience is hit or miss.
Review Summary
20
Most Relevant
13
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 73
Performance Scores
Medical Expertise
85/100
Admin Efficiency
42/100
Pro Tip
Skip the front desk frustration by using the online portal for scheduling if possible.
High clinical satisfaction
Low administrative satisfaction
Pros & Cons
✓ What Works Well
- High-quality medical care
- Thorough examinations
- Successful surgical outcomes
✗ Areas to Improve
- Excessive wait times
- Poor administrative communication
- Impersonal check-in process
Frequently Asked Questions
- Why is it so hard to reach the contact lens department?
- Are the wait times always this long?
User Feedback
Doctors are spot on but the front desk needs a reality check.
Felt like a number on a conveyor belt.
Great clinical care, but the admin side is a mess.
Location Details
Location
703 Rutter Ave, Kingston, PA 18704
Quick Info
- Category Health & Medical
- City Kingston
- State Pennsylvania
- Postcode 18704
- Country United States
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