2 Wisconsin Cir, Suite 500, Chevy Chase, Maryland, 20815
This center is widely celebrated for its pediatric eye care, with Dr. Vicente receiving glowing reviews for his ability to make children feel comfortable. Patients appreciate the thorough medical expertise and successful surgical outcomes. However, the administrative side of the practice is a frequent pain point, with many reports of poor phone communication and scheduling issues. When the clinical team is the focus, the experience is often described as spot on.
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Email communication with the doctor is often faster than using the patient portal or calling the front desk.
✓ What Works Well
✗ Areas to Improve
Dr. Vicente is a miracle worker with kids.
Front desk staff needs better training.
Clinical care is worth the administrative hassle.