7777 Hennessy Blvd, Baton Rouge, Louisiana, 70808
Patients are deeply frustrated by the administrative chaos, specifically the impossible phone system and long wait times. While many praise the clinical expertise of specific doctors, the support staff and contact lens department receive heavy criticism for being rude and unhelpful. The overall sentiment is that the practice has grown too large to manage patient care effectively. Many long-term patients are leaving due to these systemic operational failures.
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If you need an appointment, try arriving in person early in the morning rather than calling, as the phone system is a known bottleneck.
✓ What Works Well
✗ Areas to Improve
The clinical care is spot on, but the admin side is a total mess.
I felt like a number rather than a patient.
The contact lens department needs a complete overhaul.