1502 Mt Vernon Ave, Alexandria, Virginia, 22301
Patients generally appreciate the clinical expertise and friendly atmosphere at this practice. The doctors are described as thorough and knowledgeable. However, there is a significant amount of frustration regarding the retail and administrative side, including billing transparency, phone communication, and perceived pressure to purchase expensive eyewear.
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Ask for a clear breakdown of all costs, including lens coatings and add-ons, before finalizing your eyewear purchase.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the retail side is a headache.
Billing practices feel opaque and expensive.
Great eye care, but the customer service needs work.