Eye2Eye Optometry Corner
1502 Mt Vernon Ave, Alexandria, Virginia, 22301
Patients generally appreciate the clinical expertise and friendly atmosphere at this practice. The doctors are described as thorough and knowledgeable. However, there is a significant amount of frustration regarding the retail and administrative side, including billing transparency, phone communication, and perceived pressure to purchase expensive eyewear.
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Ask for a clear breakdown of all costs, including lens coatings and add-ons, before finalizing your eyewear purchase.
✓ What Works Well
- Thorough and knowledgeable doctors
- Friendly and professional clinical staff
- Unique and stylish eyewear selection
✗ Areas to Improve
- Poor phone communication
- Billing transparency and pricing issues
- Perceived pressure to purchase expensive products
- Why was I charged for services I didn't request?
- How can I reach the office by phone?
The doctors are great, but the retail side is a headache.
Billing practices feel opaque and expensive.
Great eye care, but the customer service needs work.
- Category Health & Medical
- City Alexandria
- State Virginia
- Postcode 22301
- Country United States
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