EyeCare Associates
1735 E Main St, Prattville, Alabama, 36066
Patients generally love Dr. Rossi for his friendly, thorough, and personable approach. The clinical staff is often described as helpful and efficient. However, the billing department and administrative communication are significant sources of frustration, with many reports of long hold times and unresolved billing errors.
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✓ What Works Well
- Dr. Rossi is highly personable
- Efficient exam process
- Friendly clinical staff
✗ Areas to Improve
- Outsourced billing department issues
- Long phone wait times
- Inconsistent prescription accuracy
- Why is the billing so confusing?
- How long does it take to get glasses?
Dr. Rossi is a great guy, but the billing office is a nightmare.
The clinical team is spot on, but the admin side needs help.
Great for kids and families.
- Category Health & Medical
- City Prattville
- State Alabama
- Postcode 36066
- Country United States
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