EyeCare Associates
2349 Danville Rd SW, Suite 410, Decatur, Alabama, 35603
Dr. Potter is generally well-regarded for his thoroughness and professional demeanor. Many patients have been with the practice for years and appreciate the consistent care. However, there are recurring complaints about the front office staff, billing transparency, and communication issues. While the clinical care is often praised, the administrative experience can be a source of frustration for some patients.
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Always ask for a detailed breakdown of all charges before paying for your glasses or exams.
✓ What Works Well
- Thorough and professional eye exams
- Friendly and knowledgeable doctor
- Long-term patient loyalty
✗ Areas to Improve
- Rude or unhelpful front office staff
- Billing and insurance confusion
- Communication issues
- Do they accept my insurance?
- Why was I charged for this?
Dr. Potter is the best.
The front office staff is rude.
Billing is a nightmare.
- Category Health & Medical
- City Decatur
- State Alabama
- Postcode 35603
- Country United States
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