eyecare concepts
476 Shotwell Rd, Ste 104, Clayton, North Carolina, 27520
This office has a very polarized reputation. While many patients love the doctors, particularly Dr. Wilkins and Dr. Briggs, there are frequent complaints about the front desk staff being rude, dismissive, and unhelpful. It seems to be a practice where the clinical care is excellent, but the administrative experience can be very frustrating.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a problem with your glasses, try to speak with the optician directly rather than the front desk.
✓ What Works Well
- Excellent and thorough doctors
- Clean and modern facility
- Easy online scheduling
✗ Areas to Improve
- Rude and dismissive front desk staff
- Poor communication
- Inconsistent customer service
- Why is the front desk so rude?
- How do I get my glasses fixed?
The doctors are great, but the front desk staff is a nightmare.
I love the care, but I can never get anyone on the phone.
Great care if you can get past the front desk.
- Category Health & Medical
- City Clayton
- State North Carolina
- Postcode 27520
- Country United States
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