eyecarecenter
4107 Oleander Dr, Wilmington, North Carolina, 28403
The clinical care provided by the doctors is generally excellent, with many patients praising their thoroughness. However, the office staff and optical department are frequent sources of frustration, with reports of poor customer service, billing errors, and long delays for glasses.
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✓ What Works Well
- Thorough eye exams
- Knowledgeable doctors
- Clean office environment
✗ Areas to Improve
- Poor customer service in optical
- Billing transparency issues
- Long wait times for glasses
- Why is my bill higher than quoted?
- When will my glasses arrive?
The doctor is great, but the staff is a nightmare.
I've been waiting weeks for my glasses.
Great exam, but I'm going elsewhere for frames.
- Category Health & Medical
- City Wilmington
- State North Carolina
- Postcode 28403
- Country United States
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