1007 Skyway Dr, Monroe, North Carolina, 28110
The clinical care provided by Dr. Patel and his team is generally well-regarded, with many patients praising the thoroughness of the exams. However, there is a significant divide regarding administrative service. Many patients report extreme difficulty reaching the office by phone, issues with billing transparency, and frustration over appointment cancellations. While the doctors are seen as skilled, the administrative hurdles are a major pain point for many.
Verify insurance coverage and appointment confirmation via email or in-person if phone lines are unresponsive.
✓ What Works Well
✗ Areas to Improve
The doctor is great, but the staff is hard to reach.
Billing was confusing and overpriced.
Great exam, but poor customer service.