1201 N Brightleaf Blvd, Smithfield, North Carolina, 27577
Patients often praise the doctors and the thoroughness of the eye exams, noting that the clinical staff is professional and kind. However, there is a recurring theme of frustration regarding administrative issues, including appointment cancellations, billing errors, and poor communication. While many have a great experience, others feel the office is disorganized and unprofessional.
Always call to confirm your appointment a day before, even if you received an automated reminder.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front office is a total mess.
I love the care I get, but the billing and scheduling are frustrating.
Great eye exam, but the customer service at the front desk is hit or miss.