Health & Medical · Optometry

eyecarecenter

200 W Academy St, Randleman, North Carolina, 27317

Google Maps Updated: 13 May 2026
Authenticity Score: 76/100
About

This practice has a loyal following who appreciate the thorough and kind care from Dr. Wells and Dr. Snipes. However, there are significant concerns regarding administrative issues, including billing transparency, phone responsiveness, and scheduling. Some patients feel that the quality of service has declined since the practice became part of a larger chain.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
19
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 82/100
Admin Efficiency 45/100
Pro Tip

If you have trouble reaching them, try visiting in person or using their online portal for non-urgent requests.

Optometry services
Eyewear available
Pros & Cons

✓ What Works Well

  • Thorough and kind doctors
  • Friendly staff
  • Good eyewear selection

✗ Areas to Improve

  • Poor phone responsiveness
  • Billing and insurance issues
  • Scheduling frustrations
Frequently Asked Questions
  • Why can't I get someone on the phone?
  • Are the billing charges accurate?
  • How do I get a prescription refill?
User Feedback

Dr. Wells is great.

The office is a disaster.

I felt dismissed and unheard.

Location Details
Street: 200 W Academy St
Neighborhood: Randleman
City: Randleman
Postcode: 27317
Country: United States
Location
200 W Academy St, Randleman, NC 27317
Quick Info
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