eyecarecenter
190 Independence Ave, Suite A, North Wilkesboro, North Carolina, 28659
This center has a very mixed reputation. Many patients appreciate the thorough eye exams and friendly staff, while others report significant issues with billing, communication, and the accuracy of their glasses. The 'virtual' exam option is a point of contention, with some finding it convenient and others finding it inaccurate. The customer service experience is highly variable, with some staff members praised for their helpfulness and others criticized for being rude or dismissive.
If you are getting an eye exam, request an in-person appointment rather than a virtual one to ensure the highest level of accuracy for your prescription.
✓ What Works Well
- Thorough eye exams
- Friendly and helpful staff (some)
- Clean facility
✗ Areas to Improve
- Inconsistent billing and pricing
- Issues with glasses accuracy
- Poor phone communication
- Why can't I get a copy of my exam numbers?
- Is the virtual exam accurate?
Great doctor, but the glasses ordering process is a nightmare.
I felt like I was being upsold at every turn.
The staff is hit or miss.
- Category Health & Medical
- City North Wilkesboro
- State North Carolina
- Postcode 28659
- Country United States
readers daily.