601 W Gowe St, Kent, Washington, 98032
Patients love Dr. Jones for his expertise and kind bedside manner, often calling him a neighborhood gem. The main friction comes from the front office, where communication gaps and long wait times for glasses are common. It is a classic case of a great doctor hampered by a struggling support team.
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If you need glasses, ask for a realistic timeline upfront and don't rely on the phone for status updates.
✓ What Works Well
✗ Areas to Improve
Dr. Jones is the best, just be patient with the wait
Great value, but don't expect speed
Front desk needs to improve communication