2710 Prosperity Ave, Suite 200, Fairfax, Virginia, 22031
This practice is highly regarded for its surgical expertise, with many patients praising the doctors' skill and bedside manner. However, the administrative side of the practice is a major pain point. Patients frequently report frustration with an unhelpful AI phone system, long wait times, and billing errors that are difficult to resolve.
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If you have a billing dispute, document everything and consider escalating to an office manager immediately rather than relying on the phone system.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office is a nightmare
Staff is often rude or dismissive
Billing department is very difficult to reach