Family Allergy & Asthma - Lexington East
3130 Mapleleaf Dr, #170, Lexington, Kentucky, 40509
This clinic is generally praised for its effective clinical care and knowledgeable doctors. Patients appreciate the thoroughness of the treatment plans. However, the administrative side is a major pain point, with frequent complaints about phone responsiveness, scheduling errors, and billing transparency. It is a classic case of good clinical care struggling with administrative efficiency.
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✓ What Works Well
- Effective allergy and asthma treatment
- Knowledgeable and caring doctors
- Convenient shot clinic hours
✗ Areas to Improve
- Poor phone responsiveness
- Scheduling and billing errors
- Inconsistent administrative staff
- Why is it so hard to reach someone by phone?
- Are the billing charges accurate?
The doctors are great, but the office is a headache.
They really helped get my allergies under control.
The phone system is very frustrating.
- Category Health & Medical
- City Lexington
- State Kentucky
- Postcode 40509
- Country United States
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