Family Care ENT
5420 Strickland Ave, Lakeland, Florida, 33812
Dr. Matallana is widely praised for his surgical expertise and ability to solve complex ENT issues, particularly in children. Many parents report life-changing results for their kids. However, the office staff and phone communication are frequent points of frustration, with reports of long hold times and difficulty getting through to the office.
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If you are having trouble reaching the office by phone, try visiting in person to schedule or follow up on referrals.
✓ What Works Well
- Expert surgical care
- Great with children
- Effective treatment plans
✗ Areas to Improve
- Difficult to reach by phone
- Rude front desk staff
- Long wait times for appointments
- How do I get an appointment?
- Is Dr. Matallana good with kids?
Dr. Mat is the most knowledgeable in his field.
The office needs to improve their phone etiquette.
Surgery recovery was smooth and efficient.
- Category Health & Medical
- City Lakeland
- State Florida
- Postcode 33812
- Country United States
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