Family Care Network - Ferndale Family Medical Center
5580 Nordic Pl, Ferndale, Washington, 98248
Patients generally feel well-cared for by the doctors, who are described as attentive and knowledgeable. The clinic is seen as a staple in the community. However, there are recurring complaints about the phone system and administrative staff, with some patients feeling ignored or frustrated by the lack of communication.
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Use the patient portal for non-urgent communication, as the phone lines are often overwhelmed.
✓ What Works Well
- Highly qualified and caring physicians
- Good continuity of care
- Efficient check-in process
✗ Areas to Improve
- Difficult to reach by phone
- Inconsistent administrative follow-up
- Some reports of dismissive behavior from specific staff
- Why can't I get a return call?
- Are the doctors accepting new patients?
Great doctors, but the phones are a nightmare
Been going here for years, love the care
Admin needs a serious overhaul
- Category Health & Medical
- City Ferndale
- State Washington
- Postcode 98248
- Country United States
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