Family Dental Care of Spring Valley
9360 Two Notch Rd, Columbia, South Carolina, 29223
Patients generally love the clinical staff, especially the hygienists, for being gentle and thorough. However, the front office management is a major pain point, with frequent complaints about scheduling errors, rude staff, and poor communication. While the dental work itself is often praised, the administrative chaos is driving long-term patients away. It is a classic case of great clinical care overshadowed by a messy front desk.
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Request your specific hygienist by name when booking, but confirm the appointment via phone 48 hours prior to avoid surprises.
✓ What Works Well
- Gentle and thorough hygienists
- Knowledgeable dentists
- Comfortable atmosphere
✗ Areas to Improve
- Poor front desk communication
- Frequent appointment cancellations
- Billing disputes
- Why was my appointment cancelled without notice?
- Can I request a specific hygienist?
Front desk needs a serious overhaul
Clinical staff is top-notch
Billing issues are a headache
- Category Health & Medical
- City Columbia
- State South Carolina
- Postcode 29223
- Country United States
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