Family Dentistry
2131 Oregon Pike, Lancaster, Pennsylvania, 17601
Patients generally value the high-quality dental work and the professional demeanor of the clinical team. While the dentistry itself is highly regarded, the office staff frequently receives criticism for being unfriendly or disorganized. Long-time patients have noted a shift in culture since the practice changed hands, but many still find the care to be top-tier.
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If you have billing questions, ask to speak with the office manager directly rather than the front desk clerk.
✓ What Works Well
- Excellent clinical care
- State-of-the-art facility
- Pain-free procedures
✗ Areas to Improve
- Arrogant office staff
- Scheduling issues and cancellations
- Lack of detailed billing receipts
- Why was my appointment canceled without notice?
- Can I get an itemized receipt?
Dentistry is 5-star, office management is 1-star
Great for those with dental phobia
Staff turnover has impacted the personal touch
- Category Health & Medical
- City Lancaster
- State Pennsylvania
- Postcode 17601
- Country United States
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