Family Eye Care and Children's Eye Center of New Mexico
303 Mulberry St NE, Albuquerque, New Mexico, 87106
Patients are deeply divided here. While the doctors and medical assistants, especially Gabrielle, receive high praise for their skill and kindness with children, the administrative staff is a major pain point. Many report rude, dismissive behavior from the front desk and significant issues with scheduling and prescription follow-ups. It is a classic case of great clinical care being overshadowed by poor office management.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Request to work with specific medical assistants like Gabrielle if your child is nervous; they are the real stars of the practice.
✓ What Works Well
- Exceptional medical assistants like Gabrielle
- Highly skilled and knowledgeable doctors
- Child-friendly clinical approach
✗ Areas to Improve
- Extremely rude and dismissive front desk staff
- Long wait times and scheduling errors
- Poor communication regarding fees and prescriptions
- Why is it so hard to reach the office by phone?
- Are there other pediatric eye specialists in the area?
Clinical staff is top-notch but the front office needs a total overhaul.
Expect long waits and potential billing surprises.
Great for complex medical needs, but routine care can be frustrating.
- Category Health & Medical
- City Albuquerque
- State New Mexico
- Postcode 87106
- Country United States
readers daily.