9998 Kings Automall Dr, Cincinnati, Ohio, 45249
This practice receives mixed reviews. While many patients appreciate the thoroughness of the doctors and the convenience of the location, there are frequent complaints about poor customer service at the front desk, hidden fees, and long wait times. The experience seems to vary significantly depending on which doctor and staff member you interact with.
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Ask about all potential fees, including retinal imaging, before your exam to avoid unexpected charges.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front office is a mess
Hidden costs are frustrating
Great service from the opticians