Family First Healthcare - Lago Vista
Health & Medical · Family Medicine

Family First Healthcare - Lago Vista

8008 Bronco Ln, Suite A, Lago Vista, Texas, 78645

Google Maps Updated: 13 May 2026
Authenticity Score: 80/100
About

Patients are overwhelmingly positive about the care they receive, particularly from Shannon Wassel, who is frequently described as compassionate, thorough, and a great listener. The clinical team is seen as professional and caring. However, the administrative side, especially the phone system and billing, is a major pain point for many patients.

Review Summary
20
Most Relevant
18
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 78
Performance Scores
Medical Expertise 90/100
Admin Efficiency 40/100
Pro Tip

Try to use the patient portal for communication instead of calling the office.

Excellent clinical care
Poor phone system
Pros & Cons

✓ What Works Well

  • Compassionate and thorough providers
  • Friendly and professional clinical staff
  • Great bedside manner

✗ Areas to Improve

  • Frustrating phone system
  • Billing and insurance issues
  • Communication gaps
Frequently Asked Questions
  • How do I reach someone by phone?
  • Is this covered by my insurance?
User Feedback

Shannon is the best

Great care, bad phone system

Staff treats you like family

Location Details
Street: 8008 Bronco Ln, Suite A
Neighborhood: Lago Vista
City: Lago Vista
State: Texas
Postcode: 78645
Country: United States
Location
8008 Bronco Ln Suite A, Lago Vista, TX 78645
Quick Info
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