Family First Medical Group Mokena IL
10260 W 191st St, Mokena, Illinois, 60448
Patients generally love the medical providers, especially Dr. Beckmann and Ann, for their attentive and caring nature. The clinical care is highly rated, but the administrative side—specifically referrals and billing—is a major pain point. Many patients feel the office staff is disorganized, making it difficult to get follow-ups or resolve billing issues.
We analyze 64 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a referral, follow up with the office staff repeatedly; don't wait for them to call you.
✓ What Works Well
- Providers are attentive and kind
- Same-day or next-day sick visits
- Clean and professional office environment
✗ Areas to Improve
- Poor follow-through on referrals
- Frustrating billing and payment policies
- Difficulty reaching the front desk
- Why is it so hard to get a referral?
- Are they accepting new patients?
- What is the policy for outstanding balances?
Dr. Beckmann is awesome, but the office staff is a nightmare.
Great medical care, but the referral process is broken.
They make you feel like a number when it comes to billing.
- Category Health & Medical
- City Mokena
- State Illinois
- Postcode 60448
- Country United States
readers daily.