Family Foot and Ankle Center
984 W Foothill Blvd, Suite B, Upland, California, 91786
Patients generally praise the medical expertise of the doctors, often describing them as knowledgeable and caring. However, the office environment is a major pain point, with frequent complaints about long wait times and disorganized billing. Some patients feel the staff can be dismissive or rude, which clashes with the high quality of care provided by the physicians. Overall, it is a mixed bag where the clinical skill is spot on, but the admin side needs work.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage and billing details directly with the office manager before starting any procedure to avoid surprise fees.
✓ What Works Well
- Highly knowledgeable and skilled doctors
- Effective and progressive treatment plans
- Friendly and caring medical staff
✗ Areas to Improve
- Excessive wait times in the office
- Disorganized and confusing billing practices
- Unprofessional front desk communication
- Why are there hidden charges after a year?
- Is the office staff trained in patient communication?
- Why is the wait time so long despite having an appointment?
The doctors are great, but the billing department is a headache.
Wait times are unacceptably long.
The staff needs to be more organized and polite.
- Category Health & Medical
- City Upland
- State California
- Postcode 91786
- Country United States
readers daily.