26 Queen St, empty, Worcester, Massachusetts, 01610
This center provides essential community services but faces significant operational challenges. While many patients appreciate the dedicated doctors and the convenience of having multiple services in one building, there are frequent complaints about long wait times, difficulty reaching staff by phone, and appointment cancellations. It is a vital resource that is clearly struggling with high demand.
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Arrive early for walk-in services, as lines can form before the doors open.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the system is broken.
Hard to get through on the phone.
A vital resource for the city.