Family Medicine of Michigan
1035 Charlevoix Dr, Suite 100, Grand Ledge, Michigan, 48837
This practice has a loyal following who love their specific providers, especially the PAs and Dr. Izzo. Patients appreciate the thorough care and the fact that they aren't rushed. However, there is a significant amount of frustration regarding the front office staff, billing errors, and difficulty getting prescriptions filled on time.
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If you have a billing issue, try to speak with a supervisor directly rather than the general front desk staff.
✓ What Works Well
- Providers take time to listen
- Compassionate and knowledgeable doctors
- Easy online check-in
✗ Areas to Improve
- Rude and unhelpful front office staff
- Persistent billing and prescription issues
- Long wait times on the phone
- Why is it so hard to get a prescription refilled?
- Are they accepting new patients?
Love my doctor, but the front desk makes me want to leave.
They really take their time with you, which is rare.
Billing department is a total nightmare.
- Category Health & Medical
- City Grand Ledge
- State Michigan
- Postcode 48837
- Country United States
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