425 Lake St, Antioch, Illinois, 60002
This clinic is a bit of a mixed bag for patients. While many appreciate the individual doctors and nurses who are described as caring and professional, the administrative side is a major pain point. Long wait times, billing confusion, and difficulty getting prescription refills are common complaints. Patients who have a good experience often praise the front desk staff, but others find the organization chaotic and frustrating.
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Try to schedule your appointments for the very first slot of the day to avoid the inevitable afternoon backlog.
✓ What Works Well
✗ Areas to Improve
The medical care is good, but the office management is a disaster.
I finally found a doctor who listens, but I had to wait two hours.
Billing department is impossible to deal with.