Family Smiles Dental Care
16126 Southwest Fwy, Suite 200, Sugar Land, Texas, 77479
The clinical team receives high marks for their professionalism and gentle approach, with many patients feeling well-cared for during procedures. Conversely, the front office staff is frequently criticized for being unresponsive, disorganized, and difficult to reach. Patients feel that the administrative side of the practice does not match the quality of the dental care provided.
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Always keep your own records of insurance verification and payments to cross-check with their billing.
✓ What Works Well
- Skilled and gentle dentists
- Clean and welcoming facility
- Thorough explanations of care
✗ Areas to Improve
- Poor front desk communication
- Billing and insurance errors
- Difficulty scheduling appointments
- Why is it so hard to reach the office?
- Are the billing charges accurate?
Clinical staff is spot on.
Front desk needs serious training.
Great care, but administrative nightmare.
- Category Health & Medical
- City Sugar Land
- State Texas
- Postcode 77479
- Country United States
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