Family Vision Care of Cool Springs
4085 Mallory Ln, Franklin, Tennessee, 37067
Family Vision Care of Cool Springs is generally well-regarded for its thorough exams and professional doctors. Many patients appreciate the personalized care and the staff's friendliness. However, there are recurring complaints about billing transparency, high costs for frames/lenses, and occasional rudeness from front-desk staff, which has led some long-term patients to seek care elsewhere.
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Ask for a clear breakdown of costs for frames and lenses before finalizing your order.
✓ What Works Well
- Thorough and comprehensive exams
- Professional and knowledgeable doctors
- Friendly and helpful staff
✗ Areas to Improve
- Billing transparency issues
- High costs for eyewear
- Occasional rude front-desk staff
- Why are the frames so expensive?
- How do I get a copy of my prescription?
Great doctors, but the billing is confusing.
They are very thorough.
The front desk can be hit or miss.
- Category Health & Medical
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
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