116 Hills Plz, Charleston, West Virginia, 25387
This location is highly valued for its one-stop-shop approach, offering both primary care and dental services. Patients frequently praise the providers for their bedside manner and willingness to listen. However, there are consistent complaints about the administrative staff, particularly regarding referrals and phone communication. It is a convenient choice, but be prepared to advocate for yourself administratively.
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If you need a referral, follow up frequently to ensure it was processed correctly.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front office needs work.
Love the convenience of having everything in one place.
Great care, but be patient with the staff.