FamilyCare Health Center - Teays Valley
97 Great Teays Blvd, Suite 6, Scott Depot, West Virginia, 25560
Patients generally love the providers at this center, frequently citing them as caring, thorough, and excellent listeners. The clinical care is often described as top-notch. However, the front office and administrative side of the practice receives significant criticism for poor communication, scheduling errors, and difficulty getting through on the phone. It is a classic case of great doctors hampered by a struggling support staff.
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The doctors are excellent, but be prepared to be proactive with your own scheduling and follow-ups due to administrative bottlenecks.
✓ What Works Well
- Highly caring and thorough doctors
- Patients feel heard and respected
- On-site lab services
✗ Areas to Improve
- Poor front office communication
- Frequent scheduling and cancellation issues
- Difficulty reaching the office by phone
- Why is it so hard to get an appointment?
- How can I reach the office staff more easily?
Doctors are amazing
Front office needs help
Great care, frustrating logistics
- Category Health & Medical
- City Scott Depot
- State West Virginia
- Postcode 25560
- Country United States
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