Farmers Insurance - Adriana Fregoso
17771 Cowan, Ste 200, Irvine, California, 92614
The agency receives high marks for its helpful and patient staff, particularly when explaining complex policy details. Many customers appreciate the ease of obtaining quotes and the competitive pricing. However, there are notable complaints regarding billing communication and occasional difficulty reaching the office. Despite some negative experiences with specific staff members, the general consensus is that the team is professional and dedicated.
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Request to work with Bianca for complex billing or policy adjustment issues.
✓ What Works Well
- Patient and clear explanations
- Competitive rates
- Modern communication options
✗ Areas to Improve
- Billing confusion
- Hard to reach during busy times
- Inconsistent agent availability
- How do I get a better rate on my policy?
- Why did my premium increase?
Herbert is spot on with his advice.
Great tech-forward agency.
Billing issues can be a headache if not monitored.
- Category Financial Services
- City Irvine
- State California
- Postcode 92614
- Country United States
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