500 Ala Moana Blvd, Suite 4-400, Honolulu, Hawaii, 96813
This agency faces significant criticism regarding customer service, with many users reporting long hold times, difficulty reaching local staff, and issues with policy management. While some clients have had positive experiences with specific agents, the overall sentiment is quite negative due to poor communication and administrative frustrations.
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✓ What Works Well
✗ Areas to Improve
Customer service is very frustrating.
Hard to get a live person on the phone.
Rates are okay, but service is lacking.