Felton and Associates of Chester
10611 Greenyard Rd, Suite A, Chester, Virginia, 23831
This practice is highly regarded for its gentle and knowledgeable care, with many patients noting that the staff helps them overcome dental anxiety. The clinical team receives consistent praise for their professionalism and bedside manner. However, there are significant and recurring complaints regarding the billing department, with some patients reporting long delays in refunds and confusion over insurance coding.
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✓ What Works Well
- Gentle and knowledgeable dentists
- Great at managing dental anxiety
- Professional clinical staff
✗ Areas to Improve
- Billing department issues
- Delays in refunds
- Insurance coding confusion
- How do I resolve a billing error?
- Are they good with nervous patients?
Clinical care is top-tier
Billing department needs improvement
Staff is very empathetic
- Category Health & Medical
- City Chester
- State Virginia
- Postcode 23831
- Country United States
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