Fibre Federal Credit Union
822 Commerce Ave, Longview, Washington, 98632
This branch receives high praise for its loan officers and personalized service. Many members feel like family and appreciate the effort staff put into resolving complex issues. However, there is a vocal group of members frustrated by long phone wait times, restrictive account policies, and perceived lack of training for complex situations. It seems to be a great place for standard banking, but some struggle with more specialized needs.
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If you have a complex issue, try to schedule an in-person appointment rather than calling.
✓ What Works Well
- Excellent loan officers
- Personalized member care
- Helpful online support
✗ Areas to Improve
- Long phone wait times
- Restrictive account policies
- Inconsistent staff training
- How do I get a loan approved?
- Why are there so many phone prompts?
Kim is amazing for loans.
Phone support is a major headache.
Great for standard banking, tough for complex issues.
- Category Financial Services
- City Longview
- State Washington
- Postcode 98632
- Country United States
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