2529 San Mateo Blvd NE, Suite 6/7, Albuquerque, New Mexico, 87110
Customers generally appreciate the quick, efficient service provided by specific agents like Savanna and Fabiola. While many find the rates competitive and the process stress-free, there is a recurring frustration regarding phone responsiveness and inconsistent service quality. Some users feel the office is understaffed, leading to long waits and occasional rudeness. Overall, it is a hit-or-miss experience depending on who you talk to.
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Ask for specific agents by name; reviews suggest service quality varies significantly between staff members.
✓ What Works Well
✗ Areas to Improve
Great bang for the buck when you get the right agent.
Phone support is spot on when they actually pick up.
In-person service is much better than trying to call.