Firestone Complete Auto Care
11288 Pines Blvd, Pembroke Pines, Florida, 33026
This Firestone location has a very polarized reputation. Many customers rave about the helpful staff, specifically mentioning Charlette and Cezar, who provide great service and clear explanations. However, a significant number of reviews complain about long wait times, poor communication, and aggressive upselling. It seems like a place where your experience depends heavily on who is working that day.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Ask for a specific staff member by name if you've had a good experience before.
✓ What Works Well
- Helpful and knowledgeable staff
- Good tire selection
- Clear explanations
✗ Areas to Improve
- Long wait times
- Aggressive upselling
- Poor communication
- Why does an oil change take so long?
- Are the recommended repairs actually necessary?
- Do they honor appointments?
Charlette is a lifesaver, she really knows her stuff.
Avoid if you are in a rush, the wait is brutal.
They tried to sell me parts I didn't need.
- Category Automobile
- Neighborhood Pembroke Pines
- City Pembroke Pines
- State Florida
- Postcode 33026
- Country United States
