Automobile · Auto Service
Firestone Complete Auto Care
4070 Pine Ridge Rd, Naples, Florida, 34119
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Updated: 19 May 2026
Authenticity Score: 74/100
About
Firestone Complete Auto Care on Pine Ridge Rd has a polarized reputation. Many customers praise the friendly, professional staff and efficient service. However, there are significant complaints about upselling, inconsistent repair quality, and poor communication. It is a convenient location, but service experiences can be frustrating.
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We analyze 79 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
65/100
Transparency
60/100
Pro Tip
If you need service, try to schedule well in advance and follow up frequently.
Excellent sales team
Service department challenges
Pros & Cons
✓ What Works Well
- Friendly staff
- Efficient service
- Convenient location
✗ Areas to Improve
- Aggressive upselling
- Inconsistent repair quality
- Poor communication
Frequently Asked Questions
- Do you offer loaner cars?
- Why is service so slow?
- Is the sales team pushy?
User Feedback
Great service
Service department needs work
Professional and friendly
Quick Info
- Category Automobile
- City Naples
- State Florida
- Postcode 34119
- Country United States
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