Automobile · Auto Repair
Firestone Complete Auto Care
3940 US Hwy 98 N, Lakeland, Florida, 33809
Google Maps
Updated: 19 May 2026
Authenticity Score: 76/100
About
This Firestone location has a very mixed reputation. While some customers have had excellent experiences with specific staff members, there are numerous reports of poor communication, long wait times, and aggressive upselling. It seems to be a location where your experience depends heavily on who you deal with.
Our Review Process
20
Most Relevant
14
Newest
20
Highest rating
20
Lowest rating
We analyze 74 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
60/100
Transparency
50/100
Pro Tip
Always get a second opinion if you are quoted for expensive, non-essential repairs.
Lifetime alignments
Digital inspections
Pros & Cons
✓ What Works Well
- Some very helpful staff
- Convenient location
- Digital inspection reports
✗ Areas to Improve
- Aggressive upselling
- Long wait times
- Inconsistent service quality
Frequently Asked Questions
- Do you offer free diagnostics?
- How long will the service take?
- Do you honor lifetime alignments?
User Feedback
Great service from specific staff
Avoid if you want honest repairs
Mixed experiences with management
Quick Info
- Category Automobile
- Neighborhood Lakeland
- City Lakeland
- State Florida
- Postcode 33809
- Country United States
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