Firestone Complete Auto Care
8012 W Grand Pkwy S, Richmond, Texas, 77406
Firestone Complete Auto Care in Richmond has a polarized reputation. Many customers praise the quick, professional service and helpful staff, particularly for tire repairs and alignments. Conversely, there are significant complaints about upselling, poor communication, and inconsistent repair quality. It seems to be a shop where your experience depends heavily on the specific staff member you interact with.
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for a written estimate and don't feel pressured to agree to extra services on the spot.
✓ What Works Well
- Quick tire repairs
- Professional and knowledgeable staff
- Convenient location
✗ Areas to Improve
- Aggressive upselling
- Inconsistent communication
- Long wait times
- Do they offer free tire checks?
- Are they honest about repair needs?
- How long is the wait for an alignment?
Great for tires, but watch out for the upselling.
Staff is hit or miss, some are great, some are rude.
Convenient, but make sure to get a second opinion on major repairs.
- Category Automobile
- City Richmond
- State Texas
- Postcode 77406
- Country United States
