Firestone Complete Auto Care
5719 Kirby Dr, Houston, Texas, 77005
Firestone on Kirby is a highly inconsistent shop. While some customers have great experiences with specific staff, many report significant issues with communication, long wait times, and poor quality control. There are several reports of cars being returned in worse condition or with issues not being resolved. It is a location where you might get lucky, but the risk of a poor experience seems high.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you must use this location, get a second opinion for any major repair recommendations.
✓ What Works Well
- Some very helpful staff members
- Convenient location
- Occasional good deals
✗ Areas to Improve
- Poor communication and long delays
- Inconsistent quality of repairs
- Reports of aggressive upselling
- Do I need an appointment?
- Why is the wait time so long?
- Are they reliable for major repairs?
They didn't fix the problem and charged me anyway.
Aggressive upselling, avoid.
Great service, but inconsistent.
- Category Automobile
- City Houston
- State Texas
- Postcode 77005
- Country United States
