Firestone Complete Auto Care
435 N 2nd St, El Cajon, California, 92021
Firestone Complete Auto Care in El Cajon has a very polarized reputation. While many customers praise specific staff members like Mark for their exceptional care and honesty, others report long wait times, poor communication, and aggressive sales tactics. It seems to be a shop where your experience depends heavily on which advisor you work with, and some customers have had serious concerns about the work performed.
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Request a specific service advisor if you've had a good experience with one in the past.
✓ What Works Well
- Some advisors are excellent and caring
- Convenient online scheduling
- Comfortable waiting lounge
✗ Areas to Improve
- Long wait times even with appointments
- Aggressive sales tactics
- Inconsistent communication
- Are appointments actually honored?
- Do they offer loaner cars?
- Is the service worth the dealership price?
Mark is amazing, he really cares.
Wait times are way too long.
Sales staff can be pushy.
- Category Automobile
- Neighborhood El Cajon
- City El Cajon
- State California
- Postcode 92021
- Country United States
