Firestone Complete Auto Care
4370 Lovers Ln, Dallas, Texas, 75225
This Firestone location has a very polarized reputation. Many customers love the service provided by managers like Nelson, citing his honesty and willingness to help in a pinch. However, there is a significant number of negative reviews highlighting long wait times, aggressive upselling, and even serious mechanical negligence. It seems like a hit-or-miss experience depending on who is working that day. If you go, be prepared to double-check their work.
We analyze 78 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Avoid booking appointments after 5 PM, as the shop often struggles to accommodate them.
✓ What Works Well
- Helpful and friendly management
- Convenient location for errands
- Good for quick tire issues
✗ Areas to Improve
- Long wait times even with appointments
- Reports of aggressive upselling
- Serious concerns about mechanical negligence
- Why did my appointment take so long?
- Are they honest about necessary repairs?
- Do they honor coupons?
Nelson is great, very helpful and honest.
Waited hours for a simple oil change.
Had a bad experience with brake service.
- Category Automobile
- Neighborhood University Park
- City Dallas
- State Texas
- Postcode 75225
- Country United States
