Firestone Complete Auto Care
51091 Basilone Rd, San Clemente, California, 92672
This Firestone location is highly valued by the military community for its professional, honest, and efficient service. Many customers praise the staff, particularly Quentin and Tony, for their clear communication and willingness to go above and beyond. However, there are significant reports of poor management, long wait times, and inconsistent repair quality, suggesting that while the staff is often great, the overall operation can be hit-or-miss.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you are on base, this shop is convenient, but be prepared for potential wait times.
✓ What Works Well
- Professional and friendly staff
- Clear communication
- Helpful to military families
✗ Areas to Improve
- Long wait times
- Inconsistent repair quality
- Poor management communication
- Do you offer military discounts?
- How long will my repair take?
- Do you provide progress updates?
They went above and beyond to help me.
The service was slow and disorganized.
I trust them with my vehicle.
- Category Automobile
- Neighborhood Camp Pendleton
- City San Clemente
- State California
- Postcode 92672
- Country United States
