Automobile · General Auto Repair
Firestone Complete Auto Care
3425 50th St, Lubbock, Texas, 79413
Google Maps
Updated: 19 May 2026
Authenticity Score: 68/100
About
This shop is highly polarizing. Some customers report excellent, professional service and helpful staff, while others describe a nightmare experience involving damaged vehicles, poor communication, and questionable repair practices. It is a high-risk, high-reward shop depending on your specific situation.
Our Review Process
20
Most Relevant
17
Newest
20
Highest rating
20
Lowest rating
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
60/100
Transparency
50/100
Pro Tip
Document the condition of your vehicle thoroughly before dropping it off.
Shuttle Service
Warranty Offered
Pros & Cons
✓ What Works Well
- Professional staff
- Helpful in emergencies
- Good communication (for some)
✗ Areas to Improve
- Damaged vehicles
- Poor communication
- Questionable repair practices
Frequently Asked Questions
- Do you offer shuttle service?
- How long for a repair?
- Do you stand by your work?
User Feedback
Outstanding service
Scammers
Professional and polite
Quick Info
- Category Automobile
- Neighborhood Lubbock
- City Lubbock
- State Texas
- Postcode 79413
- Country United States
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