Firestone Complete Auto Care
7531 E Camelback Rd, Scottsdale, Arizona, 85251
This Firestone location is a polarizing spot. Many customers swear by the team, specifically Kent and Nate, for their honesty, fair pricing, and willingness to help in a pinch. However, there is a significant group of reviewers who report feeling nickel-and-dimed, citing poor communication, misdiagnosed issues, and long wait times. It seems to be a place where you either get top-tier service or a frustrating experience, depending on the day and the specific technician.
We analyze 76 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Get a second opinion if you are quoted for major, urgent repairs, as some customers report aggressive upselling.
✓ What Works Well
- Helpful and friendly staff
- Convenient location
- Good for quick tire fixes
✗ Areas to Improve
- Inconsistent repair quality
- Reports of aggressive upselling
- Long wait times for appointments
- Do they offer free diagnostics?
- Is it better to book an appointment?
- Are they honest about repair needs?
Kent saved me money by patching my tire.
They tried to upsell me on unnecessary repairs.
Great service, in and out quickly.
- Category Automobile
- Neighborhood Old Town Scottsdale
- City Scottsdale
- State Arizona
- Postcode 85251
- Country United States
