Firestone Complete Auto Care
3400 McNiel Ave, Wichita Falls, Texas, 76308
Customers are split between praising the staff for quick, friendly service and complaining about poor communication and recurring mechanical issues. Many regulars appreciate the helpfulness of specific employees like Stephanie and Eli. However, others report feeling scammed by unnecessary upsells or poor repair quality. Wait times can be hit or miss, and some feel the management is dismissive when problems arise. Overall, it is a convenient spot for tires, but some folks have had bad luck with deeper mechanical work.
We analyze 78 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always ask for a written estimate before they start any mechanical work beyond a simple tire patch.
✓ What Works Well
- Fast tire repairs
- Friendly front desk staff
- Convenient location
✗ Areas to Improve
- Inconsistent repair quality
- Poor communication on wait times
- Reports of unnecessary upsells
- Can I get a same-day appointment?
- Do you price match tires?
- Why did my A/C still not work after service?
Staff is super helpful and quick with flat tires.
Management can be rude when issues are raised.
Some repairs seem to create new problems.
- Category Automobile
- City Wichita Falls
- State Texas
- Postcode 76308
- Country United States
