Firestone Complete Auto Care
4219 Roswell Rd, Marietta, Georgia, 30062
This Firestone location has a very mixed reputation. While many customers praise the current management and specific staff members for their professionalism and helpfulness, others report significant issues with communication, unauthorized work, and upselling. It seems to be a location where your experience heavily depends on who is managing your service ticket.
We analyze 68 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you have a specific manager you trust, try to schedule your service when they are working.
✓ What Works Well
- Professional management (Johey)
- Clean facility
- Willingness to help in emergencies
✗ Areas to Improve
- Inconsistent communication
- Reports of aggressive upselling
- Long wait times even with appointments
- Do they honor the CFNA card benefits?
- Are they open on Sundays?
- Why was I charged for unauthorized diagnostics?
Great service when the right manager is on duty.
Be careful with the upsells, they can be pushy.
Communication about repair timelines needs improvement.
- Category Automobile
- Neighborhood East Cobb
- City Marietta
- State Georgia
- Postcode 30062
- Country United States
