Firestone Complete Auto Care
1100 Powder Springs St SW, Marietta, Georgia, 30064
This shop is a mixed bag. Many customers rave about the friendly staff, especially Will and Greg, who go out of their way to explain repairs and find budget-friendly options. However, a significant number of reviews highlight serious issues with quality control, including damaged wheels, forgotten caps, and poor communication. While some find the service spot on and efficient, others feel the upsell pressure is too high. It seems like a hit-or-miss experience depending on who is working that day.
We analyze 74 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Always take photos of your wheels and vehicle condition before handing over the keys.
✓ What Works Well
- Friendly and helpful staff
- Quick service for some
- Transparent explanations
✗ Areas to Improve
- Poor quality control on repairs
- Aggressive upselling
- Unreliable scheduling
- Do they honor online discounts?
- Why are there extra fees not shown online?
- Is the staff trained to handle specific vehicle models?
Staff can be very helpful and patient.
Quality of work is inconsistent.
Communication regarding delays needs improvement.
- Category Automobile
- Neighborhood Marietta
- City Marietta
- State Georgia
- Postcode 30064
- Country United States
