Firestone Complete Auto Care
500 NM-528, Bernalillo, New Mexico, 87004
This Firestone location is a bit of a mixed bag. Many customers rave about the manager, Ray, and his team, citing great customer service and honest advice. However, there are also significant complaints about long wait times, even with appointments, and some reports of poor repair quality or upselling. It seems like a place where your experience depends heavily on who you deal with.
We analyze 75 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
If you need a quick fix, try to go early in the morning, but be prepared for potential delays.
✓ What Works Well
- Great manager (Ray)
- Helpful with quick fixes
- Easy online scheduling
✗ Areas to Improve
- Long wait times
- Inconsistent service quality
- Reports of upselling
- Why are wait times so long?
- Is the lifetime alignment worth it?
- Do they honor warranties?
Ray is the best, he really cares.
Waited hours for a simple oil change.
They tried to upsell me on everything.
- Category Automobile
- Neighborhood Bernalillo
- City Bernalillo
- State New Mexico
- Postcode 87004
- Country United States
